Privacy Policy

Pill Access respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you visit plancaccess.org or use services provided through the Pill Access platform.

1. About Pill Access

Pill Access is an online platform that helps people access medication abortion through licensed healthcare professionals.

Pill Access facilitates the online process and connects patients with qualified providers. Licensed healthcare professionals independently review patient information, determine whether medication abortion is appropriate, and provide clinical care.

When medication is prescribed, it may be fulfilled through a licensed pharmacy partner.

2. Information We Collect

Depending on how you use the website or platform, we may collect information such as:

• Contact information, such as your name, email address, phone number, and address.
• Information you provide when completing an online health or eligibility assessment.
• Pregnancy and health information necessary to facilitate clinical review.
• Information related to your communications with Pill Access.
• Payment or transaction information when applicable.
• Technical information about your use of the website, such as device, browser, and website activity information.

We seek to collect information that is reasonably necessary to provide and improve the services you request.

3. How We Use Information

Information may be used to:

• Facilitate your request for access to medication abortion care.
• Connect you with a licensed healthcare professional.
• Support the clinical review process.
• Facilitate communication between you and the relevant healthcare professionals or service partners.
• Facilitate prescription fulfillment through licensed pharmacy partners when applicable.
• Process payments where applicable.
• Respond to questions and provide customer support.
• Maintain, secure, and improve our website and services.
• Comply with applicable legal and regulatory requirements.

4. Sharing of Information

Pill Access may share information when necessary to facilitate the services you request, including with:

• Licensed healthcare professionals involved in reviewing or providing your care.
• Licensed pharmacy partners involved in fulfilling prescribed medication.
• Service providers that help us operate the website, communications, payment processing, security, or other essential functions.
• Government authorities or other parties when disclosure is required by applicable law.

We do not sell personal information for monetary consideration.

5. Health Information

Information relating to your health or pregnancy may be collected when you use services that require clinical review.

Health information provided through the Pill Access process may need to be shared with the licensed healthcare professional responsible for reviewing your information and providing clinical care.

The healthcare professional and other healthcare entities involved in your care may have their own privacy obligations and policies. Their handling of your information may be governed by policies separate from this Privacy Policy.

6. Security

We take reasonable measures designed to protect information against unauthorized access, use, alteration, or disclosure.

However, no website, electronic communication, or storage system can be guaranteed to be completely secure.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, understand website usage, maintain functionality, and improve the user experience.

You may be able to control certain cookie settings through your browser or device.

8. Your Choices and Privacy Requests

Depending on applicable law, you may have rights regarding your personal information, including rights to request access, correction, deletion, or information about how your data is handled.

To make a privacy-related request, contact us using the information below.

Some information may need to be retained when required by law or when necessary for legitimate operational or legal purposes.

9. Third-Party Services

The Pill Access website may use third-party services to support functions such as website hosting, analytics, communications, payment processing, security, or service delivery.

Those third parties may process information on our behalf or under their own privacy policies, depending on the nature of their services.

10. Children's Privacy

Pill Access services are not intended for individuals who are not legally permitted to use the services in their jurisdiction.

We do not knowingly collect personal information from children for purposes unrelated to providing services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, or legal requirements.

When changes are made, we will update the “Last Updated” date on this page.

12. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact:

Pill Access

Email: support@plancaccess.org